FAQ'S
Q: What is 3Five Clothing?
A: 3Five Clothing is a trendy and innovative fashion brand dedicated to providing high-quality, stylish apparel for men and women. We focus on creating unique designs that blend comfort, functionality, and the latest fashion trends.
Q: Where is 3Five Clothing located?
A: Our headquarters are located in Orange County, California. However, we operate globally through our online store, offering worldwide shipping.
Q: How can I contact 3Five Clothing?
A: You can reach us via email at info@3fiveclo.com or through our Contact Us page on our website. We are also on Instagram as @3fiveclo
Ordering
Q: How do I place an order?
A: To place an order, simply browse our online store, select the items you wish to purchase, choose your size and color, and add them to your cart. Proceed to checkout and follow the prompts to complete your purchase.
Q: What payment methods do you accept?
A: We accept various payment methods including credit/debit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay.
Q: Can I change or cancel my order?
A: If you need to change or cancel your order, please contact us as soon as possible at info@3fiveclo.com We will do our best to accommodate your request, but please note that once an order has been processed, changes or cancellations may not be possible.
Shipping and Delivery
Q: Do you offer international shipping?
A: Yes, we offer international shipping to many countries. Shipping costs and delivery times may vary depending on the destination.
Q: How long does shipping take?
A: Shipping times vary based on your location and the shipping method chosen at checkout. Typically, domestic orders take 3-7 business days, while international orders can take 7-21 business days.
Q: How can I track my order?
A: Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on the shipping carrier's website.
Returns and Exchanges
Q: What is your return policy?
A: We offer a 30-day return policy on most items. Products must be returned in their original condition, unworn and unwashed, with all tags attached. Please visit our Returns & Exchanges page for more details.
Q: How do I initiate a return or exchange?
A: To initiate a return or exchange, please contact our customer service team at info@3fiveclo.com with your order number and reason for the return. We will provide you with instructions on how to proceed.
Q: Are sale items eligible for returns?
A: Sale items are typically final sale and not eligible for returns or exchanges unless otherwise stated in the product description.
Product Information
Q: What sizes do you offer?
A: We offer a wide range of sizes to accommodate different body types. Please refer to our Size Guide for detailed measurements and sizing information.
Q: How should I care for my 3Five Clothing items?
A: Each product comes with care instructions on the label. Generally, we recommend washing our clothing in cold water with like colors and tumble drying on low heat or air drying to preserve the quality and longevity of the fabric.
Q: How can I stay updated on new arrivals and promotions?
A: Follow us on social media and sign up for our newsletter to stay updated on the latest arrivals, promotions, and exclusive offers from 3Five Clothing.
For any other questions or additional information, feel free to reach out to our customer service team at info@3fiveclo.com We’re here to help!